Developing Purchasing Policies, Processes and SLAs

Introduction

Policy dalam Purchasing Department , Purchasing Process dan Service Level Agreements (SLAs) memberikan tuntunan aktifitas dari purchasing profesional dan kolega bisnis nya dan menjadi petunjuk secara fungsional dan moral. Untuk meyakinkan kefektifan dari dokumen dokumen ini, maka dokumen dokumen tersebut harus diselaraskan dengan maksud strategis dan mencakup lingkungan perusahaan secara menyeluruh. Dokumen-dokumen tersebut harus ditulis dengan bahasa dan cara yang baik.

Training ini akan menunjukkan bagaimana cara membuat policy purchasing, proses flowchartnya, dan Servis Level Agreement yang di inginkan yang memenuhi standard organisasi modern.

Objectives

Setelah mengikuti training ini diharapkan, peserta akan dapat :

• Mengarisbawahi fungsi strategis dari purchasing department dalam suatu organisasi.
• Mempraktekan teknik penulisan dalam bisnis yang sesuai dalam pembuatan policy, proses,dan prosedur serta Service Level Agreements (SLAs)
• Memformulasikan policy-policy yang efektif mengatur aktifitas purchasing dalam organisasi
• Mendesain proses dan prosedur secara menyeluruh yang akan mengoptimalkan usaha, biaya, hasil dan kontrol.
• Membuat SLAs yang mengatur aturan aturan yang baik untuk mengikat antara purchasing department dan seluruh department dalam perusahaan.

Outline

The strategic role of purchasing

• Purchasing terms and definitions
• Evolution of purchasing into a strategic function
• Purchasing relationships within the organization
• Purchasing process
• Ethical principles governing purchasing function

Using an appropriate writing style

• Writing in an impersonal style
• Organizing paragraphs and sentences
• Writing applications
  • Simple language
  • Specific language
  • Positive language
• Using active verbs
• Applying easy and effective grammatical rules

Writing purchasing policies

• Purchasing policies: what are they and why do we need them?
• Guidelines for writing purchasing policies
• Purchasing policy scope
• Policy contents and exclusions
• Developing purchasing policies - practical application

Designing purchasing processes and procedures

• Defining processes and procedures
• Considerations in developing processes and procedures
• Process development
  • Artistic processes
  • Scientific processes
• Process hierarchy
  • Abstract processes
  • Strategic processes
  • Operational processes
• Measuring and improving process performance
• Rules governing the use of flowchart symbols
• Mapping your processes using swim lane flowcharts
• Writing detailed procedures to support process maps

Developing Service Level Agreements (SLAs)

• The role of SLAs
• Understanding departmental inter-dependencies
• Principles for developing SLAs that add real value
• Typical SLA table of contents
• Writing SLA practical applications
• Service level management
  • Internal SLAs
  • External SLAs
• Measuring the purchasing function performance against SLAs

Participants:

• Purchasing and supply chain management professionals at all levels of the organization, as well as other company personnel involved in the purchasing process
• Contracts, Contract Administration Professionals
• Tendering, Purchasing, Project Management Professionals
• Engineering, Operational, Finance, and Maintenance Professionals

Course Leader :

Expert Trainer

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