High Quality Customer Service

Training Description :

The customer service are critical factor for companies since they are the first contact to the companies customer. The High Quality Customer Service training provide a comprehensive training program to the participants to increase service level performance and customer satisfaction

Manfaat Yang Setelah Mengikuti Pelatihan Ini :

By the end of this course, delegates will:

• Understand the most common barrier to provide customer service and how to overcome it
• Understand “self-talk”
• Be aware of body language and impact
• Have learn the difference between listening and hearing
• Identify strength and weaknesses of their telephone styles
• Identify methods for diffusing customer anger
• Develop strategies to handle difficult customer

Metode Pelatihan :

Skills are extensively practised during the workshop so that the delegates are ready to implement new customer-directed behaviour on their return to work.

Outline :

• Concepts of High Quality Customer Service
• Communication Skill
• Winning Telephone Techniques
• How to Handle difficult Customer

Who should attend ?

Anyone, whose role requires servicing to others, for example: Customer Service, Account Manager, or anyone seeking to acquire the skills involved in these roles.

Course Leader :

Gatut Gantoro

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