Creative Problem Solving

Training Description :

Conflict Resolution Skill is critical factor for employees since they usually taking pressure which may resulting in a conflict situation at work. The conflict resolution at work training provide a comprehensive training program to the participants to increase coaching and mentoring Skill level performance and at the end employee satisfaction

Training Objective :

By the end of this course, delegates will :

• Understand how to coup with conflict at work
• Understand how to conduct good conflict resolution

Training Method:

Skills are extensively practised during the workshop so that the delegates are ready to implement new behaviour on their return to work.

Outline :

• Problem solving method
• Creating an Effective Atmosphere
• Creating mutual understanding
• Focusing on individual needs
• Getting to the root cause
• Generating options
• Building solution
• Stress and Anger Management Techniques

Who should attend ?

Anyone, whose role coaching others, for example: managers and supervisors

Course Leader :

Gatut Gantoro

More...