Communication Skill

Training Description :

Employee Communication Skill is critical factor for companies since they are the company first contact to the customer. The Communication Skill training provide a comprehensive training program to the participants to increase Communication Skill level performance and at the end customer satisfaction

Training Objective :

By the end of this course, delegates will :

• Understand how to develop communication skill
• Understand how to conduct communication skill
• Have learned how to implement communication skill

Training Method:

Skills are extensively practised during the workshop so that the delegates are ready to implement new customer-directed behaviour on their return to work.

Outline :

• Understanding Communication Barrier
• Para verbal Communication Skill
• Non Verbal Communication Skill
• Listening Skill
• Asking Good Question
• Mastering the art of Communication

Who should attend ?

Anyone, whose role requires servicing to others, for example: MIS, Business Intelligence, Business Analyst or anyone seeking to acquire the skills involved in these roles.

Course Leader :

Gatut Gantoro

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