KPI - Balance Scorecard

Training Description :

Balanced Scorecard (BSC) is a strategic performance management tool - a semi-standard structured report, supported by proven design methods and automation tools, that can be used by managers to keep track of the execution of activities by the staff within their control and to monitor the consequences arising from these actions

Training Objective :

By the end of this course, delegates will :

• Understand how to develop KPI BSC for their job function
• Understand how to conduct KPI monitoring
• Have learned how to implement the KPI BSC

Training Method:

Skills are extensively practised during the workshop so that the delegates are ready to implement new customer-directed behaviour on their return to work.

Outline :

• Fundamental of Balance Scorecard
• KPI Philosofy
• KPI Monitoring
• KPI Implementation
• KPI Software

Who should attend ?

Anyone, whose role requires servicing to others, for example: Customer Service, Account Manager, Sales Manager or anyone seeking to acquire the skills involved in these roles.

Course Leader :

Gatut Gantoro

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