Effective Negotiation Skill

Training Description :

This program identifies and focuses on the skills required for achieving positive results through negotiation. It equips the participants with the tools, techniques and concepts that are required to manage negotiations successfully

Training Objective :

By the end of this course, delegates will:

• Understand the elements of good negotiation
• Work through all negotiations in a structured way to achieve the desired outcome
• Apply active listening techniques
• Observe and record during negotiations
• Evaluate performance after meetings
• Negotiate towards resolution appropriate

Training Method:

Skills are extensively practised so that the delegates are ready to implement new customer-directed behaviour on their return to work.

Outline :

• Introduction to Selling
• Selling Principle
• Phase 1: Finding Customer
• Phase 2: Preparing
• Phase 3: Opening
• Phase 4: Investigating
• Phase 5: Product offering
• Phase 6: Objection Handling
• Phase 7: Closing
• Selling Mistakes

Who should attend ?

Anyone, whose role requires negotiation with others, for example: managers, team leaders, supervisors, sales and account managers, customer service representative, or anyone seeking to acquire the skills involved in these roles.

Course Leader :

Gatut Gantoro

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